Our Maintenance and Support Subscription Plan ensures that you will always
have the latest version of your licensed installation product without any
additional cost during the term of the Plan. You get every new release, version,
and feature enhancement for your licensed software, providing a budget-conscious
way to ensure you're always using the most current technology. This is the
easiest and by far the most economical way for you and your company to keep your
software investment current.
Why is a Maintenance and Support Subscription Plan a good value?
Maintenance is "upgrade insurance." The Maintenance and Support Subscription
Plan includes:
- Access to all minor and major upgrades for your product free of charge
- Web Update can easily download up-to-the-minute updates. Updates are
released on a regular basis, or immediately when the need arises
- 24 x 7 access to product Web Communities
- Access to technical e-mail or fax developer support (1-year subscription:
30 support incidents)
- Protection against price increases for the duration of your plan
- Free Annual Lindersoft Community Premium Membership. Lindersoft Community
Membership enables you to purchase selected 3rd party products at a discounted
price. For example, you can purchase a original Comodo code signing
certificate for as little as $66 per year (on a three year term). You can use
the same certificate to sign your applications, installations and your PAD
files.
- Renewal notices sent automatically, to insure your plan against expiration
- Priority involvement in Beta Programs
How does it work?
The initial purchase of your new SetupBuilder license includes a Bronze,
Silver or Gold Maintenance and Support Subscription Plan under which you are
eligible for support, upgrades and updates. The Bronze Maintenance and Support
Subscription Plan will expire 60-days from the initial date of your new
SetupBuilder 6 license purchase. The Silver Maintenance and Support Subscription
Plan will expire 6-months from the initial date of your new SetupBuilder 6
license purchase. The Gold Maintenance and Support Subscription Plan will expire
one (1) calendar year from the initial date of your new SetupBuilder license
purchase. If you wish to continue your eligibility for these services, you must
pay a renewal fee before or at the time of the expiration of your current
Maintenance and Support Subscription Plan. The renewal of your annual
Maintenance and Support Subscription Plan subscription will extend (for another
12 month beyond the expiration date of your current subscription) your
eligibility for support, upgrades and updates.
If you choose not to renew your subscription, you will be able to continue to
use the versions, which were released prior to your subscription expiration, but
your license does not include future versions of the product.
Will the software I buy stop working after the year is up?
No. The licensing period is based on the date that the software was released,
not on the current calendar date.
What happens when I renew my Maintenance and Support Subscription Plan
subscription?
When you renew your Maintenance and Support Subscription Plan subscription,
you will receive a new Maintenance Key which will allow you to download and use
an additional 12 month's worth of releases. The Maintenance and Support
Subscription Plan is only offered in 12 month periods. The new Maintenance and
Support Subscription Plan will also include a new Annual Lindersoft Community
Premium Membership.
Do I have to wait until the expiration date before I can renew?
No. You may renew your Maintenance and Support Plan subscription at any time
during the year before the expiration date. No matter how far before the
expiration date you renew, your existing Maintenance and Support Plan
subscription will be extended for 12 (annual) months.
Can I purchase Maintenance for more than 1 year?
Yes, Lindersoft offers Maintenance for one or two year terms. And you can
combine these options for longer term, for instance by purchasing two 2-year
Maintenance for a total of 4 years, or a 1-year and a 2-year Maintenance for a
total of 3 years, etc.
What if I want to renew my subscription after it has expired?
Once your Maintenance period expires, you can reactivate your expired
Maintenance and Support Subscription Plan. You will receive a new Maintenance
Key which will allow you to download and use an additional 12 month's worth of
releases.
What if I do not renew my subscription?
There is no requirement to renew your Maintenance and Support Subscription
Plan! As part of our updates philosophy, we strongly disagree with forcing
customers to pay annual maintenance on a software product when they may not need
or want the new features. You can always reactivate your Maintenance and Support
Subscription Plan when you feel the new features included in the update is worth
paying for.
How often are updates made available?
There is no set time frame, but we make changes to SetupBuilder every day.
New releases and updates are made available on an average of every 20 days. In
the event a significant bug is found, updates are issued more
often.
